Refund policy

Cullors Ink – Company Policy

1. Brand Mission

Cullors Ink is a streetwear-inspired clothing brand dedicated to bold expression, high-quality materials, and unmatched customer experience. Every drop reflects creativity, individuality, and movement.

2. Orders & Processing

  • Orders are processed within 2–4 business days after purchase unless otherwise stated (e.g., pre-orders or exclusive drops).

  • You will receive a confirmation email once your order is placed, and a tracking email once it ships.

  • We are not responsible for delays caused by couriers or customs.

3. Shipping Policy

  • Domestic shipping typically takes 3–7 business days depending on the location.

  • International shipping is available on select drops and may take 7–21 business days.

  • We are not liable for lost or stolen packages. Please contact the shipping carrier for delivery issues.

4. Returns & Exchanges

  • Due to the limited nature of our products, all sales are final.

  • We only accept returns for items that arrive damaged or incorrect.

  • If you receive a defective or wrong item, contact us at [your email] within 7 days of delivery with photos and your order number.

5. Size Guide & Fit

  • Please review our size chart before purchasing, as sizing varies by style.

  • If you have any questions about fit, email us at [your email] before placing your order.

6. Pre-Orders & Limited Drops

  • Some items are released via pre-order. Estimated delivery times will be clearly stated on the product page.

  • Pre-order sales are final and cannot be canceled once placed.

7. Customer Service

  • Reach us at [your support email]. Please allow up to 48 hours for a response (excluding weekends and holidays).

  • For faster service, include your order number and any relevant details in your message.

8. Intellectual Property

All designs, logos, and content are property of Cullors Ink. Unauthorized reproduction or resale of our products or branding is strictly prohibited.

9. Policy Updates

Cullors Ink reserves the right to update this policy at any time without prior notice. The latest version will always be available on our website.